Last Updated on July, 1, 2024
Introduction
Welcome to AdsNerd! We are dedicated to ensuring customer satisfaction with our services. This refund policy outlines the conditions under which AdsNerd may issue refunds. Our policy is designed to be fair and transparent, in accordance with the standards set by our payment processing partner, Paddle.com.
Eligibility for Refunds
Initial Purchase: Customers are eligible to request a refund within 14 days of their initial purchase unless stated otherwise during the purchase process.
Renewals: For subscription renewals, refund requests must be made within 7 days of the billing date.
Exceptions: Refunds may not be granted if a customer has significantly used the service, violated our terms of use, or for issues not related to the functionality of our service (e.g., change of mind).
Process for Requesting a Refund
Contact Us: To request a refund, customers must contact our support team at support@adsnerd.com with their transaction details.
Verification: Our team will verify the purchase through Paddle.com and assess the eligibility for a refund.
Response Time: We aim to process refund requests within 5 business days of receipt.
Refund Method
Refund Via Original Payment Method: Refunds will be issued through the original payment method used during the transaction, in accordance with Paddle.com's policies.
Subscription Cancellation
Cancel Anytime: Subscriptions can be canceled at any time by accessing your account settings or contacting our support team.
Post-Cancellation Access: After cancellation, you will have access to your subscription until the end of the current billing cycle.
Non-Refundable Services
Certain services or features of AdsNerd may be non-refundable. These will be clearly marked as "non-refundable" during the purchase process.
Modifications to the Refund Policy
Updates: AdsNerd reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Notification: We will notify customers of significant changes to this policy through our website or via email.
Agreement
By using AdsNerd's services, you agree to this refund policy and our terms of service.
Contact Us
If you have questions about this Refund Policy, please contact us at:
Moonshot Technologies, 2nd Floor, flat no. 201, Vyankatesh-1 Salasar Vihar Colony, Wathoda Nagpur, Maharashtra, India. - 440035
Email: support@adsnerd.ai
